Privacy Policy

At newbet, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website, create an account, or use our online gaming services. By using newbet Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy applies to all users of the newbet platform, including registered members and visitors. We adhere to international data protection standards and regulations governing online gaming operators. If you have any questions or concerns about our privacy practices, please contact our Data Protection Officer using the contact details provided at the end of this document.

1. Data Controller

newbet, operating under its international gaming licenses, is the data controller responsible for the collection and processing of your personal information. Our registered business address and contact details are provided in the Contact Information section of this Privacy Policy. We are committed to transparency in our data handling practices and compliance with applicable data protection laws.

2. Information We Collect

2.1 Personal Information You Provide: When you register an account with newbet, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (Indonesian KTP, passport, or driver's license) for age verification and Know Your Customer (KYC) compliance
• Contact Information: Email address, telephone number, residential address, and postal code
• Financial Information: Bank account details, e-wallet information, payment card details (stored by our PCI-DSS compliant payment processors, not by newbet directly), transaction history, deposit and withdrawal records
• Account Information: Username, password (stored in encrypted form), security questions and answers, account preferences, and communication preferences
• Verification Documents: Copies of identification documents, proof of address documents (utility bills, bank statements), selfie photographs for identity verification purposes

2.2 Information Automatically Collected: When you access or use newbet Services, we automatically collect certain technical information, including:

• Device Information: IP address, device type and model, operating system, browser type and version, unique device identifiers, mobile network information
• Usage Data: Pages visited, features accessed, games played, betting history, login times, session duration, referring/exit pages, clickstream data
• Location Data: General geographic location derived from your IP address (we do not track precise GPS coordinates unless you explicitly grant permission through mobile app settings)
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see our Cookie Policy section below)

2.3 Information from Third Parties: We may receive information about you from third parties, including:

• Payment processors and financial institutions for transaction verification and fraud prevention
• Identity verification service providers who assist with KYC compliance
• Gaming software providers for game result verification and integrity monitoring
• Marketing partners and affiliates (only with your explicit consent)
• Public databases and credit reference agencies for identity verification and fraud prevention

3. How We Use Your Information

newbet collects and processes your personal data for the following legitimate purposes:

3.1 Account Management and Service Provision:

• Creating and maintaining your newbet account
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and responding to your inquiries
• Personalizing your gaming experience based on your preferences and activity
• Communicating with you about your account, transactions, and service updates

3.2 Legal and Regulatory Compliance:

• Verifying your identity, age, and address to comply with Know Your Customer (KYC) regulations
• Preventing underage gaming and ensuring compliance with 21+ age restrictions
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Maintaining records as required by gaming licenses and regulatory authorities
• Responding to legal requests from law enforcement and regulatory bodies

3.3 Security and Risk Management:

• Monitoring account activity for suspicious or fraudulent behavior
• Protecting against unauthorized access, system attacks, and security breaches
• Identifying and preventing bonus abuse and terms violations
• Ensuring fair play and game integrity across all gaming activities

3.4 Marketing and Promotional Communications (with your consent):

• Sending promotional offers, bonuses, and special promotions tailored to your interests
• Informing you about new games, features, and service improvements
• Conducting surveys and market research to improve our services
• Sending newsletters and updates about newbet services (you may opt out at any time)

3.5 Analytics and Service Improvement:

• Analyzing user behavior and preferences to improve our platform and services
• Conducting statistical analysis and generating aggregated, anonymized reports
• Testing new features and optimizing user experience
• Monitoring platform performance and identifying technical issues

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms and Conditions) and provide gaming services
• Legal Obligation: Processing is required to comply with legal and regulatory requirements including KYC, AML, and gaming license conditions
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your fundamental rights and freedoms
• Consent: For marketing communications and certain data processing activities, we rely on your explicit, freely given consent, which you may withdraw at any time

5. Data Sharing and Disclosure

newbet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal data with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners:

• Payment Processors: We share necessary financial information with payment service providers to process deposits and withdrawals (BCA, BRI, BNI, Mandiri, e-wallet providers, and international payment processors)
• Identity Verification Providers: We share identification documents and personal data with KYC service providers to verify your identity, age, and address
• Gaming Software Providers: We share limited account and gameplay data with game providers for technical operation and game result verification
• Customer Support Tools: We use third-party customer support platforms (live chat, email systems) that may process your communications with our support team
• Cloud Storage Providers: We use secure cloud infrastructure providers to store and process data
• Analytics Providers: We share anonymized usage data with analytics platforms to improve our services

5.2 Legal and Regulatory Authorities:

• Gaming regulatory authorities and licensing bodies as required by our gaming licenses
• Law enforcement agencies, courts, and government authorities when required by law or legal process
• Financial intelligence units for anti-money laundering and counter-terrorism financing compliance

5.3 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity, subject to continued protection under this Privacy Policy or an equivalent privacy policy.

5.4 Third-Party Data Protection: All third parties with whom we share your personal data are contractually obligated to maintain appropriate security measures and process your data only for the specified purposes. We conduct due diligence to ensure third parties meet adequate data protection standards.

6. Data Retention

newbet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements. Specific retention periods include:

• Active Account Data: Retained for the duration of your account plus an additional period to comply with legal obligations
• Transaction Records: Retained for a minimum of 5 years from the date of transaction as required by financial regulations and gaming licenses
• Identity Verification Documents: Retained for a minimum of 5 years after account closure or as required by anti-money laundering regulations
• Communication Records: Customer support communications retained for 3 years for quality assurance and dispute resolution purposes
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first
• Anonymized Data: Aggregated and anonymized data may be retained indefinitely for statistical and analytical purposes

Upon expiry of the applicable retention period, we will securely delete or anonymize your personal data in accordance with data protection best practices.

7. Data Security

newbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmission between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using advanced encryption standards
• Access Controls: Personal data is accessible only to authorized personnel on a need-to-know basis, with role-based access controls and multi-factor authentication
• Secure Infrastructure: Our systems are hosted on secure servers with firewalls, intrusion detection systems, and regular security monitoring
• Regular Security Audits: We conduct regular internal and external security audits and penetration testing to identify and address vulnerabilities
• Employee Training: All employees with access to personal data receive regular training on data protection and security best practices
• Incident Response: We maintain an incident response plan to quickly detect, contain, and respond to any security breaches

While we employ robust security measures, no method of internet transmission or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any suspected unauthorized access.

8. Your Rights and Choices

Under applicable data protection laws, you have certain rights regarding your personal data:

8.1 Right to Access: You have the right to request a copy of the personal data we hold about you. You may request this information by contacting our Data Protection Officer.

8.2 Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You can update your account information directly through your account settings or by contacting customer support.

8.3 Right to Erasure (Right to be Forgotten): You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain data to comply with legal obligations or for legitimate business purposes.

8.4 Right to Restriction of Processing: You may request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

8.5 Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

8.6 Right to Object: You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing communications, we will cease sending such communications promptly.

8.7 Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

8.8 Marketing Opt-Out: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails, adjusting your account communication preferences, or contacting customer support.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in the Contact Information section. We will respond to your request within 30 days and may require identity verification to protect your data from unauthorized access.

9. Cookies and Tracking Technologies

newbet uses cookies and similar tracking technologies to enhance your user experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our website and services, such as maintaining your login session and processing transactions
• Performance Cookies: Collect information about how you use our website to help us improve functionality and user experience
• Functional Cookies: Remember your preferences and choices to provide enhanced, personalized features
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness (used only with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website. For more information about cookies and how to manage them, visit your browser's help section.

10. International Data Transfers

newbet operates internationally, and your personal data may be transferred to, stored, and processed in countries outside of Indonesia where our servers, service providers, or business partners are located. When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include standard contractual clauses, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection. By using newbet Services, you acknowledge and consent to the transfer of your personal data outside of Indonesia for the purposes described in this Privacy Policy.

11. Children's Privacy

newbet Services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and terminate the associated account. Parents and guardians who believe their child has provided personal information to newbet should contact our Data Protection Officer immediately.

12. Changes to This Privacy Policy

newbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated to registered users via email or prominent notice on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of newbet Services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

13. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, or if you wish to exercise your data subject rights, please contact our Data Protection Officer:

• Email: [email protected] or [email protected]
• Customer Support: Available 24/7 via live chat, WhatsApp (+62 812-3456-7890), or email
• Subject Line: Please include "Privacy Inquiry" or "Data Subject Rights Request" in your email subject line for priority handling

We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days. If your request is complex or requires additional time, we will notify you of the extension and provide an estimated timeframe for resolution.