Gaming Should Be Fun, Safe, and Within Your Control
At newbet, we believe that online gaming should be an enjoyable form of entertainment, not a source of financial stress or personal problems. We are committed to promoting responsible gaming practices and providing our Indonesian player community with the tools, resources, and support needed to maintain healthy gaming habits. Responsible gaming means playing within your means, understanding the risks, and recognizing when gaming stops being fun and starts becoming problematic.
While the vast majority of our players enjoy sports betting, casino games, slots, and togel lottery games responsibly as a recreational activity, we recognize that a small percentage of individuals may develop unhealthy relationships with gambling. Problem gambling can affect anyone regardless of age, income, education, or social status. It can lead to financial difficulties, damaged relationships, mental health issues, and other serious consequences. That's why newbet has implemented comprehensive responsible gaming measures designed to protect vulnerable players and prevent gambling-related harm.
Our responsible gaming program is built on three core principles: prevention through education, intervention through self-control tools, and support through access to professional help. We provide transparent information about the risks of gambling, offer practical tools that empower you to set limits and take breaks, and maintain direct connections to professional counseling services for players who need additional assistance. Every member of our customer support team is trained to recognize signs of problem gambling and respond with compassion, confidentiality, and appropriate referrals to specialized support services.
This page outlines the responsible gaming tools available through your newbet account, warning signs that may indicate gambling is becoming a problem, and resources for seeking help if you or someone you care about is struggling with gambling-related issues. We encourage all players to review this information regularly and use our responsible gaming tools proactively to maintain control over your gaming activity.
newbet strictly enforces a minimum age requirement of 21 years for all players. Underage gambling is illegal and harmful. We employ robust age verification procedures during account registration and reserve the right to request additional proof of age at any time. If you are under 21 years of age, you are not permitted to create an account or use our services. Parents and guardians should monitor internet usage and use parental control software to prevent minors from accessing online gambling sites.
newbet provides multiple self-control tools accessible directly through your account settings. These tools are designed to help you maintain control over your gaming activity, spending, and time on the platform. All limits are applied immediately and cannot be circumvented by contacting customer support.
Set daily, weekly, or monthly limits on the amount you can deposit into your newbet account. Once you reach your self-imposed limit, you will not be able to make additional deposits until the next time period begins. Deposit limits help prevent overspending and ensure you never wager more than you can afford to lose.
How to set: Log into your account, navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose your preferred timeframe (daily, weekly, or monthly) and enter the maximum amount in Indonesian Rupiah (IDR). Changes take effect immediately, though increases to existing limits are delayed by 24 hours to allow for reflection.
Control the maximum amount you can wager on a single bet or across all bets within a specific timeframe. Betting limits help you avoid impulsive large wagers during moments of emotional decision-making, such as chasing losses or overconfidence after a winning streak.
How to set: Access Account Settings → Responsible Gaming → Betting Limits. Set maximum bet amounts per wager and/or maximum total wagering amounts per day/week. You can set different limits for different game categories (sports betting, casino, slots) if desired.
Enable pop-up reminders that notify you when you've been playing for a specific duration. These reality checks help you maintain awareness of time spent gaming and encourage periodic breaks. Research shows that taking regular breaks improves decision-making and reduces the risk of problem gambling.
How to set: Go to Account Settings → Responsible Gaming → Session Reminders. Choose your preferred reminder interval (30 minutes, 1 hour, 2 hours, etc.). When the reminder appears, you'll see your current session duration, total wagered, and net win/loss, allowing you to make informed decisions about continuing to play.
Take a temporary break from gaming by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During this cool-off period, you will not be able to log into your account, place bets, or make deposits. Time-outs are useful when you feel your gaming is becoming excessive or when you need time to reassess your relationship with gambling.
How to activate: Navigate to Account Settings → Responsible Gaming → Time-Out. Select your desired time-out duration. The time-out begins immediately and cannot be reversed. You will regain access automatically when the time-out period expires.
Self-exclusion is a serious commitment to stop gambling for an extended period. You can self-exclude from newbet for 6 months, 1 year, 2 years, 5 years, or permanently. During the self-exclusion period, your account will be closed, you will not be able to create a new account, and you will not receive any marketing communications from newbet.
How to request: Contact our customer support team via live chat, email ([email protected]), or WhatsApp (+62 812-3456-7890) and request self-exclusion. You will need to confirm your identity and specify your desired exclusion duration. Self-exclusion cannot be reversed during the exclusion period. If you self-exclude permanently, account reactivation requires a formal written request and mandatory counseling verification.
Set a maximum amount you're willing to lose over a daily, weekly, or monthly period. Once you reach your loss limit, you will be prevented from placing further bets until the next time period begins. Loss limits are calculated as net losses (total wagers minus total winnings) and help protect you from financial harm during losing streaks.
How to set: Visit Account Settings → Responsible Gaming → Loss Limits. Enter the maximum loss amount you're comfortable with for each timeframe. Loss limits take effect immediately. Decreasing limits is immediate; increasing limits requires a 24-hour waiting period.
Problem gambling often develops gradually. Early recognition and intervention can prevent serious harm. Be aware of these warning signs in yourself or others:
If you recognize several of these signs in yourself or someone you care about, it's time to seek help. Problem gambling is treatable, and support is available.
If you're concerned about your gambling or need support, you're not alone. Professional help is available, confidential, and effective. newbet encourages anyone struggling with gambling-related issues to reach out to these resources:
Email: [email protected]
WhatsApp: +62 812-3456-7890
Live Chat: Available 24/7 through your account dashboard
Our support team is trained to handle responsible gaming inquiries with sensitivity and confidentiality. Contact us to activate self-exclusion, set limits, or discuss concerns about your gaming behavior. We can provide information about professional counseling services available in Indonesia.
GamCare (UK-based, English support): Visit www.gamcare.org.uk for online chat support, forums, and educational resources
Gamblers Anonymous: International fellowship of individuals who share experience and support. Find meetings in Indonesia or attend virtual meetings in English or Indonesian
BeGambleAware: Comprehensive resources, self-assessment tools, and treatment finder available at www.begambleaware.org
These organizations provide free, confidential support services including helplines, online chat, support groups, and referrals to professional counselors.
Ministry of Health Mental Health Hotline: Contact your local health department (Dinas Kesehatan) for mental health referrals
Private Counseling Services: Major cities including Jakarta, Surabaya, Medan, and Bandung have psychiatrists and psychologists experienced in addiction treatment
While gambling addiction services are still developing in Indonesia, general mental health professionals can provide effective treatment for gambling disorder using cognitive-behavioral therapy and other evidence-based approaches.
Problem gambling affects not only the individual but also their loved ones. If someone you care about is struggling with gambling, resources are available for family members and friends, including:
• Gam-Anon: Support groups for family members of problem gamblers
• Family counseling services specializing in addiction
• Educational materials to help you understand problem gambling and support recovery
Approach the conversation with compassion, avoid judgment, and focus on expressing concern about specific behaviors rather than criticizing the person. Encourage professional help and offer to assist in finding resources.
Decide in advance how much money you can afford to lose and stick to that amount. Never gamble with money needed for essential expenses like rent, food, or bills.
Establish a maximum amount of time you'll spend gaming each session or week. Use session reminders to stay aware of time passing and take regular breaks.
Accept losses as part of entertainment cost. Trying to win back lost money by gambling more almost always leads to bigger losses and problem gambling patterns.
Treat gambling as a form of entertainment with a cost, not as a way to make money. Any winnings should be seen as a bonus, not an expected outcome.
Avoid gambling when feeling stressed, depressed, anxious, or under the influence of alcohol or drugs. Emotional gambling leads to poor decisions.
Maintain a healthy balance between gambling and other activities. Continue to prioritize relationships, work, hobbies, and physical health.
Our customer support team is available 24/7 to help you set limits, activate time-outs, or answer questions about responsible gaming